Payment Policy

Welcome to luxevogue.online. This Payment Policy explains the payment methods we accept, how your payment is processed and protected, and your responsibilities when shopping with us. By placing an order on our website, you agree to the terms below.

1. Accepted Payment Methods

luxevogue.online delivers within Pakistan. The payment methods available for your order are shown at checkout and may include:

• Cash on Delivery (COD): pay in cash to our courier when your order arrives.
• Debit and Credit Cards: Visa and Mastercard issued by Pakistani banks, processed through a secure payment gateway.
• Mobile Wallets: JazzCash and Easypaisa.
• Bank Transfer: direct transfer to our official bank account, including Raast and IBFT.

Availability of each method may vary depending on your city, order value, or product type.

2. Currency and Pricing

• All prices on our website are in Pakistani Rupees (PKR).
• Applicable taxes, where required by law, are included in the displayed price or shown at checkout before you pay.
• Delivery charges, if any, are shown at checkout before you confirm your order.

3. Cash on Delivery (COD)

• Please keep the exact order amount ready at the time of delivery.
• For your security, the courier may ask for your order number or a valid ID.
• We may contact you by phone, SMS, or WhatsApp to confirm a COD order before dispatch. Orders that cannot be confirmed may be delayed or canceled.
• For high-value orders, we may request partial or full advance payment.
• We reserve the right to limit or refuse COD for certain areas, products, or customers.
• Repeated refusal of COD parcels, or unreachable customers at delivery, may lead to COD being disabled for future orders.

4. Online Payments (Cards and Wallets)

• Card and wallet payments are processed through authorized third-party payment providers using industry-standard encryption (SSL).
• luxevogue.online does not store your full card number, PIN, CVV, or wallet credentials on our servers.
• Your bank may require additional verification, such as a one-time password (OTP), before approving the payment.
• If a payment is declined or times out, your order will not be confirmed. Please try again or choose another method.
• If money is deducted but your order is not confirmed, please contact us with your payment details. Such amounts are usually reversed by your bank or provider within a few working days.

5. Bank Transfer Payments

• Transfer the exact order amount only to the official luxevogue.online account details shown at checkout or provided by our team.
• Please share your order number and a screenshot or reference number of the transfer through our Contact Us page or official WhatsApp.
• Your order will be processed once the payment has been verified.
• luxevogue.online is not responsible for payments sent to any account other than the official details we have provided.

6. Order Confirmation

After a successful payment, or confirmation of a COD order, you will receive an order confirmation by email, SMS, or WhatsApp containing your order number, items, total amount, and delivery address. If you do not receive it, please check your spam folder or contact us.

7. Billing and Delivery Information

Please provide an accurate name, phone number, and complete delivery address. Incorrect or incomplete details may cause delays, failed delivery, or order cancellation.

8. Pricing Errors

We work to keep all prices accurate. If a pricing error is found after you place an order, we may correct the price and ask whether you wish to proceed, or cancel the order and refund any amount already paid.

9. Fraud Prevention and Order Verification

To protect our customers and our business, we may review or verify orders that show unusual activity, such as mismatched details, repeated failed payments, or unusually high values. We may contact you for verification before processing your order, and we may cancel orders where fraud is suspected.

10. Failed or Duplicate Payments

Payments can fail due to insufficient balance, incorrect details, bank limits, or network issues. You may retry, use another payment method, or contact your bank. If you were charged twice for one order, please contact us and the extra amount will be refunded.

11. Refunds

• Approved refunds are issued to the original payment method wherever possible.
• Card refunds usually reach your account within 7 to 10 working days, depending on your bank.
• JazzCash and Easypaisa refunds are usually returned to your wallet within a few working days.
• For COD and bank transfer orders, refunds are sent to a bank account or mobile wallet that you provide in your name.

Please see our Return and Refund Policy for eligibility and procedures.

12. Discount Codes and Promotions

• Discount codes must be applied before completing checkout and cannot be added to an order afterwards.
• Unless stated otherwise, codes cannot be combined with each other.
• Promotions are valid for a limited time and may be changed or withdrawn without notice.

13. Your Security Responsibilities

Please never share your card PIN, CVV, OTP, or wallet PIN with anyone. luxevogue.online staff will never ask for these details. If you suspect unauthorized activity, contact your bank immediately and inform us.

14. Chargebacks and Payment Disputes

If you believe a payment was made in error, please contact our support team first so we can resolve it quickly. Fraudulent or abusive chargebacks may result in order cancellation and restriction from future purchases.

15. Changes to This Policy

We may update this Payment Policy from time to time to reflect changes in payment methods, regulations, or business operations. The latest version will always be available on this page, and continued use of our website means you accept the updated policy.

16. Contact Us

For any questions about payments, billing, or refunds, please reach us through our Contact Us page. Our team will be happy to help.

Thank you for shopping with luxevogue.online. We value your trust and are committed to a safe and smooth payment experience.